Returns and Refund Policy

Last updated: 21 July 2026

At Balsamic Vinegar Hub, we carefully inspect and securely package every order before dispatch. Because our products are food items, specific return conditions apply.

Change-of-Mind Returns

We do not accept returns, exchanges or refunds if you:

Change your mind.
Order the incorrect product.
Find the product available elsewhere at a different price.
Do not enjoy the flavour, sweetness, acidity or consistency of the product.
No longer require the product.

Please review the product description and your order carefully before completing your purchase.

Food Safety

For food safety and hygiene reasons, we cannot accept products that have been opened, used or had their seal broken unless the product is faulty, unsafe or otherwise covered by the Australian Consumer Law.

Damaged, Leaking or Incorrect Products

If your order arrives damaged, leaking, broken or contains an incorrect product, please contact us as soon as possible—preferably within 48 hours of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the internal and external packaging.
A photograph of the shipping label.

Please retain the product and all packaging until we have reviewed your claim. Depending on the circumstances, we may offer a replacement, store credit or refund.

Reporting the issue outside the preferred 48-hour period does not limit any rights you may have under the Australian Consumer Law.

Natural Product Characteristics

Traditional and artisan balsamic vinegars may naturally vary between batches in colour, density, sweetness, acidity and flavour. Natural sediment may also occur.

These characteristics are not necessarily product faults, provided the product remains safe, fit for consumption and consistent with its description.

Faulty Products and Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, refund or another remedy if a product:

Is faulty or unsafe.
Is significantly different from its description.
Is not of acceptable quality.
Is not fit for its intended purpose.
Has another major failure under the Australian Consumer Law.

For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may choose the appropriate remedy in accordance with the Australian Consumer Law.

This policy does not exclude, restrict or modify any rights or remedies that cannot legally be excluded. More information is available from the Australian Competition and Consumer Commission.

Returning an Approved Product

Please do not return a product without contacting us and receiving return instructions.

If a return is approved, the product must be securely packaged to prevent further damage. If the product is confirmed to have a fault covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where required.

Order Cancellations

If you need to cancel or amend an order, please contact us immediately.

We cannot guarantee that an order can be changed or cancelled once it has been processed, packed or dispatched. Dispatched orders cannot be recalled and will be subject to this Returns and Refund Policy.

International Orders

We do not accept returns, exchanges or refunds for change of mind on international orders.

Customers are responsible for checking local import requirements before ordering. We are not responsible for orders refused, confiscated, delayed or destroyed by overseas customs authorities because of local import restrictions, provided the order was supplied and dispatched correctly.

If an international order arrives damaged or incorrect, please contact us promptly with your order number and photographic evidence. Any rights that cannot legally be excluded under applicable consumer law remain unaffected.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original delivery charges are not refundable for change-of-mind matters. Where a refund is required under the Australian Consumer Law, applicable delivery and reasonable return costs will be handled in accordance with the law.

Contact Us

For return, damage or refund enquiries, please contact us through our website’s Contact Us page and include your order number.

Balsamic Vinegar Hub